Help Center

Find answers to common questions, learn best practices, and get the support you need to build amazing applications with our APIs.

Popular Topics

API Authentication
Learn how to securely authenticate your API requests
Rate Limiting
Understand how rate limits work and how to handle them
Error Handling
Best practices for handling API errors in your applications
Webhooks
Set up webhooks to receive real-time updates

Frequently Asked Questions

Getting Started

How do I create my first API key?

Navigate to your dashboard, click on 'API Keys' in the sidebar, and then click 'Create New Key'. Give it a descriptive name and copy the generated key immediately as it won't be shown again.

What are the rate limits for the APIs?

Rate limits vary by plan. Free tier includes 1,000 requests/month, Pro includes 100,000 requests/month, and Enterprise has custom limits. Check your plan details in the dashboard.

How do I upgrade my plan?

Go to your dashboard billing section, select the plan you want, and click 'Upgrade'. You can change plans at any time and will be charged prorated amounts.

API Integration

How do I authenticate my API requests?

Include your API key in the Authorization header: 'Authorization: Bearer YOUR_API_KEY'. Make sure to keep your API key secure and never expose it in client-side code.

What programming languages do you support?

We provide official SDKs for Python, JavaScript/Node.js, Java, C#, Go, and PHP. We also have community-contributed SDKs for other languages.

How do I handle API errors?

Our APIs return standard HTTP status codes and detailed error messages in JSON format. Always check the response status and handle errors gracefully in your application.

Billing & Support

How is billing calculated?

Billing is based on the number of API calls you make. We count successful requests and bill monthly. Unused requests don't roll over to the next month.

How do I get technical support?

For technical issues, email us at support@outsoor.com or use the chat widget in your dashboard. Enterprise customers get priority support with dedicated channels.

Can I get a refund?

We offer a 30-day money-back guarantee for new customers. If you're not satisfied, contact our support team within 30 days of your first payment.

Still need help?

Can't find what you're looking for? Our support team is here to help.